We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at doublethethreads@gmail.com. Please note that returns will need to be sent to the following address: 6012 E Oak Island Drive, Oak Island, NC 28465 

If your return is accepted, we’ll send you a return shipping label (customer responsibility), as well as instructions on how and where to send your package via email. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at doublethethreads@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCHANGES/STORE CREDIT:
At Double the Threads, we want all of our customers to love every item they purchase. If an item was not the right fit or style or was damaged during shipment, Double the Threads wants to make this right! For any item(s) to be eligible for an exchange/store credit, the item must have the original tags attached, be unworn, and be free of stains. The customer is also responsible for the return and shipping costs unless the item was damaged upon arrival. Once we receive your return and verify that your items are approved for exchange/store credit, your credit will be issued via email.

Double the Threads is NOT responsible for lost return packages, so PLEASE consider using a tracking service if a return is issued. Again, if the item(s) purchased were damaged upon arrival, please contact Double the Threads, and we will be happy to provide store credit towards your damaged item. 

All SALE and SWIMWEAR items will be final sale and are NOT eligible for store credit or exchange. 

IN-STORE:

At Double the Threads, we want all of our customers to love every item they purchase. If an item is not the right fit or style for you, we are happy to offer store credit. For the item to be eligible for store credit, the original tags must be attached, unworn, free of stains, and with the original receipt. Once the item is approved for store credit, a gift card voucher will be issued. This store credit gift card will not expire and can be used toward any of your future purchases. Since Double the Threads will be offering store credit vouchers, the payment method used, whether cash, debit, or credit, CANNOT be reissued.