Refund policy

ONLINE:

At Double the Threads, we want all of our customers to love every item they purchase. If an item was not the right fit or style or was damaged during shipment, Double the Threads wants to make this right! If there is a chance the item was not the right fit or style, the customer is responsible for the return and shipping costs unless the item was damaged upon arrival. Double the Threads is NOT responsible for lost return packages, so PLEASE consider using a tracking service if a return is issued. If the item(s) purchased were damaged upon arrival, please contact Double the Threads, and we will be happy to provide store credit towards your damaged item. 

IN-STORE:

At Double the Threads, we want all of our customers to love every item they purchase. If an item is not the right fit or style for you, we are happy to offer store credit. For the item to be eligible for store credit, the original tags must be attached, unworn, free of stains, and with the original receipt. Once the item is approved for store credit, a gift card voucher will be issued. This store credit gift card will not expire and can be used toward any of your future purchases. Since Double the Threads will be offering store credit vouchers, the payment method used, whether cash, debit, or credit, CANNOT be reissued. 

All SALE and SWIMWEAR items will be final sale and are NOT eligible for store credit or exchange.